Operations, Controls & Reengineering

Family Office Metrics reviews existing business processes, recommends enhancements, and helps improve the operations and controls of your business. Enhancements to this area of your business are critical to:

• Protection of assets and identities
  
• Definition of work flows and authority, responsibilities and standard processes
  
• Cost effectiveness
  
• Change management
  

We counsel management and staff for a variety of transitions including:

• Transitions in staff, such as the retirement of key personnel
  
• Family transitions, such as a transition of wealth between generations
  
• Business changes, such as shifting from a single to multi-family office.

We bring the organizational and technical skills required to make these changes easier and more efficient.

Knowledge Management

Preserving the intellectual capital within the family office is critical to the ongoing functionality of the business. Some key considerations:

• When a staff member leaves, capturing their knowledge of procedures, clients, and systems
  
• Anticipating staff turnover, and having built-in processes for capturing knowledge
  
• Back up systems/processes to retain knowledge
  

Policies & Procedures

Our professionals use our work flow templates to personalize policies and procedures for your family office, private trust company, or hedge fund. The end result is a business process based upon industry standards but custom built for you.

Cost & Benefit Studies, Pricing, and ROI Analyses

We analyze costs, allocations, and returns on your investment in people, process, and technology so you can substantiate fee schedules, validate financials versus the marketplace, and improve operating performance.

Business Process Reviews & Benchmarking

We benchmark your family office workflows and processes against industry standards or peer groups to measure the success of your business process. We can help you validate that your business is performing to capacity and on track for continued success.

• Business Process Evaluation
  
• Accounting Operations Review
  
• Investment Operations Review
  
• Client Reporting & Communication Review
  
• Business Continuity Review
  
• Back Office Systems Review
  
• Risk Controls Review
  
• Position Descriptions
  
• Candidate Evaluation and Selection
  
• Training and Mentoring